FAQs

Every day we receive web based broker enquiries. Accessible below are a selection of the most asked questions which we hope you will find useful. If you can’t find the information you are looking for, please contact your QBE representative.

General

QBE Australia is part of the QBE Insurance Group, a global top 20 general insurance and reinsurance company. Headquartered in Sydney, we have offices across all states and territories.
Yes we do. Here is a link to our CTP business insurance and here is a link to our CTP private insurance.
We will aim to reduce the price initially. Otherwise, we may need to offer credits to brokers and refunds to non-broker business. Initially, processes for providing refunds will require manual intervention. Still have questions? You can speak to your Business Relationship Managers (BRMs).

Underwriting

You can obtain a Certificate of Currency through c.change/Sunrise for electronic copies.  Please contact the e-business advisor (EBA) in your state or your business relationship manager (BRM) if your require training.  
We require a minimum fleet size of 11 vehicles to provide you with a quote.
In states and territories where ride sharing is legal, we can provide cover for those who drive a ride share vehicle up to a maximum of 32 hours per week.   Please note: we don’t provide cover for premium ride share services (i.e. Uber Black). For further details, please read the information about our private motor insurance.

Claims

You'll be able to see the status of your claim by using Claim Write or c.change. If you have any other questions or need further information you can find the claims officer's details on the right hand side of the claims screen.
Use your claim number to search for a claim in c.change/ Writenow/Find a Policy/Claim Search. For assistance, contact an e-business advisor (EBA) in your state or territory.
We have a network of high performing QBE accredited repairers. Refer to our Repairer Finder Tool to search for a repairer. Our rating system grades QBE accredited repairers on their ability to deliver quality repairs and service. For assistance, please contact your claims relationship manager (CRM)

eBusiness

Once you have access to c.change, search for a policy and bring up its details. Under Policy Options, you'll have the option to select the No Claim Discount Confirmation and submit a request. Then simply use the print command from your browser to print the letter. The No Claim Discount Confirmation is only available for vehicle polices via c.change.
For c.change/Sunrise assistance, please contact an e-Business Advisor (EBA) in your state or territory.
This can occur when the login name used in the broker package has not been added into the User setup under that intermediary on QBE's system. Please contact your e-business advisor (EBA) in your state or territory.

Workers Comp

CED stands for claims experience discount and is a rebate earned at renewal on high performing accounts.
Please contact the underwriting manager or product specialist in the relevant state or territory.
You can pay quarterly, monthly or by lump sum.

Aviation

A new category of “excluded RPA” came into effect with regulation changes introduced on 29 September 2016. This category is subject to reduced regulatory requirements. Excluded Remotely Piloted Aircraft (RPA) operators are either:

  • Sub 2kg units operating within Standard Operating Conditions or,
  • Sub 25kg units operating within Standard Operating Conditions on their own property
It will depend on factors including size and purpose. An Excluded Remotely Piloted Aircraft (RPA) operator (a category which is subject to reduced regulatory requirements usually because the RPA is under 2kg) will need to hold either a Remotely Pilot Licence or a Certificate by a registered CASA trainer and be member of a RPA industry association. All other operators must also hold a Remote Operators Certificate (ReOC).

The risks of using a Remotely Piloted Aircraft (RPA) are mainly around liability for any associated damage or injury.

QBE analysis identifies some common cause of losses including:

  • Pilot error during pre-flight software preparation
  • Wildlife
  • Pilot error during flight
  • Battery degradation due to excessive use

QBE offers a range of insurance covers specifically designed for RPAs operators.

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