Ask a broker - How do you stay competitive in a changing market?

Penny Collins – CMIB Insurance Services – NIBA Broker of the Year Finalist VIC/TAS

Make good use of your professional networks and grab every development opportunity that comes your way is the advice of 2018 NIBA Broker of the Year finalist Penny Collins.

Collins, of CMIB Insurance Services in Victoria, says discussing new ideas openly with her colleagues really helps her stay competitive in a changing market.

“I think it’s attending as many training sessions as you can and really understanding the products that are out there as well as communicating with other brokers,” she says.

“Over time I’ve made a lot of friendships within the industry and to be able to talk to them about placement issues and claims issues and then be able to pass those insights onto our staff as well really helps.”