Partnering with brokers for success

QBE’s Commercial Underwriting team is ready and waiting to help you address customer risk across a broad range of enterprises and products, says Karen Robinson, QBE’s General Manager of Commercial Underwriting.

Robinson leads a team of local specialists who underwrite our core products of property, liability and motor for customers in the mid-market, corporate and multinational space.

Key to QBE’s service approach is the team’s willingness to team up early with brokers so we can be there before and after you need us.

“Our underwriters want to partner with you to understand an organisation’s risk and work together to build the right cover that acknowledges their needs,” Robinson says.

“We can help you across a broad spectrum of enterprises – both in size and industry, and across a range of products. Where practical, we aim to provide a multiline approach across QBE’s product range.

Our underwriting approach focuses on each customer’s characteristics so we can offer the best cover. We appreciate that all businesses are different and have unique needs, and we recognise that one size doesn’t fit all.”

Property insurance approach

We want to approach each property risk individually, understand the nuances and details of the risk so that we’re able to offer the right approach for that risk, says Robinson, which is why partnering early with you is key. Our minimum information guides have been designed with those discussions in mind.

“Our goal is to provide long term sustainable cover for our customers,” Robinson says. “We also recognise the challenges you’re facing as brokers in the current market and so we aim to communicate with you early and consistently throughout the policy lifecycle.

Our risk appetite is broad and that means we’re willing to consider and underwrite complex risks. “This gives us the ability to offer partnerships with you on various higher hazard accounts that have a record of being well risk managed, she explains.

Liability insurance

Liability insurance is one of the most important covers for you and your customers, Robinson says.

“Whether it be capacity, cover or price, we understand the current challenges that some customers may be facing.

“With that in mind, we want to spend time really getting to know a customer’s business so we can understand the risks and tailor the right outcome.”

It’s important to know that we’ve also recently refreshed our combined liability product solution to be more flexible and tailored to customers’ needs, providing the certainty they require.

Supporting you

At QBE, we know how important it is for you and your customers to have a consistently positive experience with our products, price and claims service, says Robinson.

“Across our products, our local claims teams are here and ready to support you when a claim is made.

“A great example in the motor market is our Accredited Smash Repair network which our data shows gets drivers back on the road up to 40 per cent faster than repairers outside the network,” she says. “We’ll now be passing on benefits directly to customers through an excess rebate when they choose to use this service, another way that we can bring value to our customers.

Working together

We know COVID-19 has presented some extraordinary challenges and we’re continuing to work through the implications of this on our underwriting approaches, she says.

“Our underwriters are looking forward to working with you closely through 2021 and helping our customers find the right risk approach.

“Getting closer to you and adding value for your customers is key to our service approach this year and beyond.”

Contact the QBE Commercial Underwriting team now.

The advice in this article is general in nature and has been prepared without taking into account your objectives, financial situation or needs. You must decide whether or not it is appropriate, in light of your own circumstances, to act on this advice.